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ACDSee Upgrade Assurance guarantees you updates and all major upgrades for the duration of your subscription. Protect your purchase with a backup CD. Get a backup CD of your downloadable software mailed directly to you by clicking on the Request Now button in the acdID User Portal so we can fulfil your request.
This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product. We also accept PayPal payments. Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated on the Summary page once your billing address have been entered during checkout.
Contact Customer Care by email or by phone at to request an invoice. For credit card verification, you must enter the address exactly as it appears on your credit card statement. There are many reasons for a failed bank card transaction. If you need assistance, contact Customer Care by email or by phone at Yes, you will receive reminder emails 5 days before it expires and be automatically renewed at the end of your period monthly or annual.
The charge will be made on the same bank card you used for your original purchase. You will receive an Auto-Renew confirmation email upon successful renewal. To cancel Auto-Renew on your subscription, please contact Customer Care by email or by phone at The ACD Systems store offers a day money back guarantee. If you purchased a subscription and want to cancel after 30 days of purchase date, no refund is made but auto-renew for subscription will be disabled.
To request a refund, please contact Customer Care by email or by phone at. Where do I download the file? You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop, this will be easier for you to install the product once you have completed the download. What will happen when I download? What happens after I download? After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation.
If your product has a license code, you can find this code in your Order Receipt email. You can also find this by signing in the acdID User Portal. First, make sure you have the correct license code. If it is still not working, please contact our Customer Care by email or by phone at If you know the filename, you can do a search on your computer for it.
You can also log in to your acdID account to access your Premium Support. Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. Most browsers accept cookies by default. No worries! Contact us using the method that is most convenient for you.
ACDSee, Inc. Get free updates and workshops, exclusive offers, photography tips, and much more! Find the help you need by selecting the appropriate category below:. Online Order Support. What is Upgrade Assurance? What is Backup CD? What payment methods do you accept? When will my bank card be charged? Your bank card will be charged immediately after your purchase has been placed. How will the charge appear on my bank statement? Do I have to pay sales tax? How can I get a copy of my invoice?
Can I order by Phone? Please call us at and we would be happy to help. What address should I enter on the Billing page? Should I put spaces or dashes in the bank card number? Your card number should be entered in as a continuous string of numbers.
Why are you not accepting my bank card? How do I start a new order? Will my subscription be automatically renewed? How can I cancel my Auto-Renew? What is your Refund Policy? How do I request a refund?
To request a refund, please contact Customer Care by email or by phone at Download Support. How do I download? How do I re-install software I purchased as a download? How do I get my license codes for my purchase? My license code is not working? How do I re-download software that I have already purchased? I have finished downloading, where do I find it? How can I get technical support for my product?
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